Refund Policy

Refund Policy - rothystopsale

At rothystopsale, we strive to ensure every customer is satisfied with their purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward refund and return policy to make your shopping experience as stress-free as possible. Please read the following details carefully to understand our return and refund process.

1. Order Shipping Timeline

All orders are shipped the day after they are placed, with an estimated delivery time of 5 days. We offer free shipping worldwide on all orders, with no minimum purchase required and no hidden fees.

2. Return Eligibility & Period

We accept returns within 60 days from the date you receive your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging (if applicable). Items that are damaged, worn, washed, or altered in any way will not be accepted for return.

3. Return Process

If you wish to return an item, please follow these simple steps:

  1. Contact our customer support team at [email protected] to inform us of your return. Please include your order number, the name of the item(s) you wish to return, and the reason for the return.
  2. Our support team will respond to your request within 1-2 business days, providing you with a return authorization (RA) number and detailed return instructions.
  3. Package the item(s) securely, include the RA number inside the package, and ship it back to us according to the provided instructions. Please note that while we offer free shipping for original orders, return shipping costs (if any) are the responsibility of the customer, unless the return is due to a defect or error on our part.
  4. Once we receive and inspect your returned item(s) (typically within 3-5 business days of delivery to our warehouse) and confirm they meet our return eligibility requirements, we will initiate your refund.

4. Refund Details

  • Refund Timeline: After we confirm your eligible return, please allow 5-10 business days for the refund to be processed and reflected in your original payment method. The exact time may vary slightly depending on your bank or credit card issuer’s processing times.
  • Refund Currency: All refunds will be issued in US Dollars (USD), the same currency used for your original purchase. No currency conversion fees will be applied by rothystopsale, but please check with your payment provider for any potential fees on their end.
  • Refund Amount: Refunds will be issued for the full purchase price of the returned item(s), excluding any non-refundable fees (if applicable). Shipping costs for the original order are non-refundable unless the return is due to a defect or error on our part.

5. Exceptions & Exclusions

The following items are not eligible for return or refund:

  • Items that have been worn, washed, damaged, or altered after delivery.
  • Items without their original packaging or tags (if applicable).
  • Custom or personalized items (if available).

6. Customer Support

If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to contact our customer support team at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.

By placing an order with rothystopsale, you agree to comply with the terms of this Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page. Please check back periodically for updates.