Customer Service Policy

Shipping Policy - rothystopsale

Thank you for choosing rothystopsale! We are committed to providing you with fast, reliable, and cost-free shipping services for all your orders of washable, sustainable shoes and bags. This Shipping Policy outlines our shipping timelines, coverage, and related details to keep you informed every step of the way.

1. Shipping Coverage & Free Shipping Benefit

We offer free shipping worldwide on all orders, with no minimum purchase requirement and no hidden shipping fees. Whether you are located in the United States or anywhere else around the globe, your order will be delivered to your doorstep at no extra cost to you. All orders are processed and billed in US Dollars (USD), consistent with our website’s pricing policy.

2. Order Processing & Shipping Timelines

We strive to get your order to you as quickly as possible, with clear and consistent timelines for processing and delivery:

  • Order Processing Time: All orders are processed within 1 business day. This means if you place an order on any day (including weekends and holidays), we will ship it out on the next business day.
  • Estimated Delivery Time: After your order is shipped, the estimated delivery time is 5 days to any destination worldwide. Please note that this is an estimate; while most orders arrive within the 5-day window, slight delays may occur due to factors beyond our control (see Section 5 for details).
  • Shipping Confirmation: Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include relevant shipping details to help you track your package (if tracking is available for your region).

3. Order Tracking

For most orders, we provide tracking information to help you monitor your package’s journey. Tracking details will be included in your shipping confirmation email once your order is dispatched. If you do not receive tracking information, or if you encounter issues with tracking your package, please contact our customer support team for assistance.

4. Shipping Address Requirements

To ensure your order is delivered accurately and on time, please double-check your shipping address when placing your order. We are not responsible for delays, non-delivery, or additional costs caused by incorrect, incomplete, or outdated shipping information. If you need to modify your shipping address after placing an order, please contact us immediately at [email protected] — we can only adjust the address if your order has not yet been shipped.

5. Potential Delays

While we work hard to meet the 5-day estimated delivery time, occasional delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs processing delays (for international orders outside the United States).
  • Public holidays, natural disasters, or severe weather conditions.
  • Logistics disruptions by shipping carriers.

If your order is delayed beyond the estimated delivery time, please contact us at [email protected] with your order number, and we will investigate the status of your package and provide you with an updated delivery estimate.

6. Undelivered Orders

If a package is marked as “undelivered” by the shipping carrier, we will work with the carrier to resolve the issue. Common reasons for undelivered orders include missed delivery attempts, incorrect addresses, or the recipient being unavailable. If your order is undelivered and returned to us, we will contact you via email to arrange for a re-shipping (free of charge) or process a refund (in USD) in accordance with our Refund Policy.

7. International Shipping Notes

For orders shipped outside the United States, please note that customs duties, taxes, or fees may be imposed by your local government. These charges are the responsibility of the recipient and are not included in your order total (as they vary by country/region). rothystopsale is not responsible for any customs-related fees or delays.

8. Contact Us for Shipping Inquiries

If you have any questions, concerns, or requests related to shipping — including order status, tracking issues, address changes, or delayed deliveries — please contact our customer support team at [email protected]. We will respond to your inquiry within 1-2 business days and assist you with a timely resolution.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, with the updated date noted below. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

— The rothystopsale Team